At Trendmirrors, we are dedicated to offering a smooth and reliable shopping experience. We uphold fairness and transparency in managing customer concerns. Our Grievance Redressal Policy ensures that all issues are addressed promptly, professionally, and in compliance with applicable laws.

Definition of a Grievance
A grievance is any complaint or dissatisfaction arising from a purchase made through our platform, where the customer seeks resolution. This may include, but is not limited to, issues with product quality or defects, incorrect or delayed deliveries, payment discrepancies, return or refund concerns, exchange requests, dissatisfaction with support, or clarification related to policies.

Procedure to Lodge a Grievance
We encourage customers to contact us through our official support channels. The process is as follows:

• Access Support: Visit the "Help Centre" or "Contact Us" page on our website or mobile application.
• Select Issue Category: Identify and select the category most relevant to your concern.
• Submit Details: Provide comprehensive information including order ID, description of the issue, and any supporting images or documents.

Once submitted, our team will review the complaint and provide a suitable response.

Escalation to Grievance Officer
If your issue remains unresolved or the proposed resolution is unsatisfactory, it can be escalated to the designated Grievance Officer under the Information Technology Act, 2000, and related laws.
Trendmirrors has appointed a dedicated Grievance Redressal Officer responsible for overseeing complaint resolution, ensuring fairness, and handling escalated matters. The officer can be contacted via email at tradetechitsolutions@gmail.com.

Grievance Resolution Process

• Acknowledgement: Receipt of your grievance will be confirmed via email within 48 hours.
• Unique Reference ID: A distinct grievance ID will be generated for tracking your complaint.
• Resolution Timeline: Our team and Grievance Officer will aim to resolve the issue at the earliest, usually within 7 working days, or as mandated by applicable laws.
• Ongoing Updates: Progress will be communicated regularly via your registered contact method.
   

Closure of Grievance
A grievance will be considered resolved under the following conditions:

• When a satisfactory solution is provided by our support team or Grievance Officer.
• If you fail to respond to our communications within a reasonable timeframe after resolution.
• When a final resolution is communicated in accordance with our policy and relevant laws.
   

Contact Information
For additional inquiries or to file a grievance, contact us at tradetechitsolutions@gmail.com.

Note
This policy may be revised periodically. Refer to the latest Terms of Use and Privacy Policy for updates.